I wanted to share that the feedback for G6 & 7 was fantastic! Guests had many positive things to say and about Romy, as well as the post-tour guides Hervé and Valérie. In addition to Le Chevrefeuille, guests continue to love La Treyne, Pech Merle, and Rocamadour in particular.

I wanted to say a big thank you for the help with the Whitaker/Stenson Paris trip – they enjoyed their time in Paris! They had absolutely wonderful reviews for their guide Hugo for the D’Orsay tour + wine tasting. They said he was just fabulous and so knowledgeable and enthusiastic.

Dear Virtuoso Ultra Luxe Membership Committee, I am writing to provide my highest recommendation for Decouvertes, a premier Destination Management Company (DMC) based in France. At Empress Travel Club, we specialize in delivering unparalleled travel experiences to our VIP clients, and we have had the pleasure of partnering with Decouvertes for several bespoke journeys.
Without exception, Decouvertes has exceeded expectations, offering an exceptional level of
professionalism, responsiveness, and access to unique experiences. Our most recent client, an
experienced and well-travelled individuals, stated that their time in France was “the best city experience ever.” This kind of feedback speaks volumes about the quality of service Decouvertes provides.
In addition to their expert handling of logistics and on-the-ground operations, Decouvertes consistently demonstrates a true passion for delivering authentic and exclusive experiences that elevate every aspect of our clients’ journeys. The team at Decouvertes is a joy to work with, gracious, attentive, and always eager to go the extra mile to ensure each detail is executed flawlessly.
I highly recommend Decouvertes for membership in the Virtuoso Ultra Luxe community. They embody the level of excellence and personalized service that aligns perfectly with Virtuoso’s standards, and I am confident they will be an invaluable asset to the community.
Should you require any further information, please do not hesitate to contact me directly.

I would like to support the participation of Decouvertes in the Virtuoso Ultra Luxe Community. I use them exclusively for my clients travelling to France because they provide an amazing experience to include all of the important sites with great guides. When my clients want something special such as a private dinner cruise on the Seine or admission to something exclusive, Decouvertes is able to provide the experience.
Not only is Decouvertes able to support all the clients’ requests, but they also do it in a manner that is excellent and much appreciated by my clients. Their planning is not cookie-cutter but instead each itinerary is crafted with knowledge and attention to providing the best to our clients. We get only the best reviews about travel with Decouvertes from our clients. They are truly amazing from planning to execution.

It is with great enthusiasm that I recommend Decouvertés France for inclusion in the Virtuoso Ultraluxe Community. Their team consistently delivers the qualities that define Ultraluxe: unmatched local expertise, flawless execution, and bespoke access to France’s most exceptional properties, Michelin-starred restaurants, cultural icons, and local experts. They are highly responsive and collaborative, providing beautifully curated itineraries, destination insights, and proactive communication that empower advisors and delight clients.
For those who use it, Decouvertés can present itineraries and final documents via the AXUS Travel App, creating seamless collaboration between onsite and advisor while giving clients digital access to their complete travel plans. In every interaction, they demonstrate the artistry, care, and elevated service required to serve the world’s most discerning travelers.

Good evening all – I just wanted to let you know that my clients had the best experience – every driver/guide/service was perfection! Thank you for helping to make their special journey a memorable one. Your attention to every detail let’s me relax and know my clients are in the best hands.
A pleasure to work with both of you.

The trip was outstanding, thanks in great part to Hélène and Elvira. They were just wonderful. It was very hard to say good bye to them-felt like leaving dear family members! I’m sure I speak for EVERYONE from the trip-and you must know how rare it is to have 100% positive feedback from a group. This group was special and seemed to enjoy everything thoroughly. Thank you so much!

Patrick, speaking for all of us, thank you for putting together a trip for us that we will never forget. We are still glowing!
Really, everything went so smoothly, and it was fun to be surprised over and over again. We all just loved it, including the grandbabies! You hit this one out of the park!
We have some feedback for future trips which I’ll let Rich and Rob give you when they have time, but from the bottom of my heart, thank you for this wonderful trip. I will never forget it.

Dear Eolia,
I hope this email finds you well!
I have had some feedback from the Charfoos and would love to share it with you below.
The only part you may want to check in with the guide is for their WWII day, it seems they were disappointed with the guide services that day.
Thibault really stood out!
Dinner at the Eiffel Tower was an unexpected highlight. I was worried it would feel quite touristy, but even so, it was such a special evening. They were extremely accommodating to our dietary issues and the food was really delicious. The views weren’t bad either – ha!
For your notes, we ate at Petit Lutetia one evening and much to my children’s delight our server was so happy to patiently help them with their very limited French. We felt very local, but I’m guessing we fooled no one.
The Dior museum was stunning! We all loved Versailles especially the gardens! Wow! Aaron and I weren’t able to see much of them during our last visit because the rain was so heavy.
Our tour guide for the chapel and the Lourve (Pierre) was really wonderful! We all really enjoyed his style of guiding and he was terrific with keeping the the kids engaged on a really long, hot day.
Our stay in Normandy was lovely! The guide/driver (his name was Teabow) who transported us to Normandy from Paris and took us to Monet’s house and gardens was everyone’s favorite! He was SO good at his job! Very engaging and incredibly smart and well studied. He honestly seemed to know everything!
Visiting Utah and Omaha beaches was truly impactful and deeply meaningful. The one disappointment of the entire trip was our tour guide for this day. He was very new at the job and almost felt annoyed to be doing the work often walking far in front of our group (and we’re not slow walkers). We would have honestly had a more enjoyable day touring on our own without him.
Thanks for all your help with the family travel planning (again!)

Mot de la cliente sur le groupe whastapp en partant samedi :
Good morning. As you know we are on our way to the airport. We want to thank you for a fabulous itinerary! Other than the missing guide on the first day all went perfectly. Our activities and those individuals who facilitated them were knowledgeable and so much fun. We are leaving with great memories!
Warm regards, Myra

Hi Wafa, Anne and Jorge, Happy Friday!
I wanted to pass along some feedback from the DeBow’s that I received on my call with them yesterday.
Overall, the trip was a great success! They said their guides and drivers were excellent!!
They were glad that they had the luggage van in Cannes.
The said they would have stayed at La Reserve for another week if they could. They absolutely LOVED IT, the staff and location 5*.
There was a power outage the day Erin and the girls were scheduled to go to Sainte Chapelle. Erin was appreciative of the flexibility of the guide to pivot and show them some other sites on the fly.
They loved the Eiffel Tower tour and seeing the mechanics was a highlight. Great Louvre guide.
The market tour in Aix in Provence was fantastic and the instructor was very good. The girls loved the cooking class and picking out everything from the fish monger to the vegetables.
I realize that this was a big booking with a lot of moving parts. Thank you Wafa for staying on top of all the modifications and fine tuning the itinerary. Your responsiveness was superb! Anne you were great to work with as always!
I appreciate your partnership and attention to my clients.
King regards,
Cathy Major

Good afternoon Wafa,
The Joyces have returned from their trip. All the planning and these trips fly by. Melissa is a teacher thus I have received a comprehensive overview of their trip. I would like to share it with you.
Hi Andee,
We wanted to take a minute to express our sincere appreciation for the exceptional service you provided in planning our recent vacation. Your efforts exceeded our expectations, and we had a truly unforgettable experience. The seamless execution of the trip, from hotel arrangements to drivers and excursions, was impressive.
Your prompt and helpful responses to our questions while we were away were greatly appreciated and ensured our trip was enjoyable. It helped Tom not stress.
Regarding feedback, we would like to share the following:
. The Eiffel Tower Tour was outstanding, and we highly recommend it. So happy we did not take it out of our itinerary.
. The winery tours were exceptional, particularly the second one. The driver’s initiative to adjust the schedule and ensure our comfort in the heat was commendable.
. Both tours in Nice were excellent, and we are so happy that we participated in both.
Thank you again for all of your help and patience. Looking forward to the next one. Maybe Greece or a winter one to England at Christmas time.
Thank you again!
Thank you for all of your help on this trip. I feel as the trip was a great success.
I hope to work with you again soon.
Regards,
Andee Bloch
Robyn Potter Travel

Good afternoon, I’d like to follow up to say that Avery had a fantastic trip. I want to thank you for paying close attention to this client. It ended up working great in the end! Eolia, I enjoyed staying in touch with you via WhatsApp. That was extremely helpful and made all the difference. It made Avery and I feel very comfortable and secure. Nael, thank you for your expert advice. She ended up doing the 4 Day Sports Program at Lily of the Valley!
I look forward to working together again in the future.
Best wishes,
Jordan Merci et Bravo

Greetings from HOT Florida!
I wanted to let you know that Gwynne Young loved the trip. The drivers were all great. Specifically, she wanted to mention Delphine, her guide for several days.
I look forward to working with you in the future. Thanks again. My Best, John

Hi Selcen
Thank you the updates and taken care of the minor issues with Carmen.
The Louvre issue was unfortunate, but Thank you for handeling the free time.
The trip is coming to the end.
I like to thank you for your expert and classy way of taking care of these clients.
Enjoy your weekend.

Dear Amira,
I would like to thank you for having been so patient with me over these months to make the Carring Group’s trip so successful.
I received 2 lovely thank you notes from some of the group members and wanted to share with you and your team.
From the Shaw family:
Bill and I just wanted to send a quick note to thank you for all the time and effort you put into planning the most amazing trip for us to Paris and then Provence and the Cote d’Azur. Your skill at picking the most excellent guides is second to none.
My favorites were Anne on the seine cruise, Flora for Fontainblue and Giles the chef in Aix En Provence.
I know ken had sent you pictures of our trip so you can see what fun we had!
Many, many thanks for your expertise in creating our most memorable trip to date.
—————–
From the Kelly family:
Alison and I would like to thank you for the great work you did in creating an unforgettable vacation for us in France. The hotels were phenomenal, the logistics were impeccable, and tour guides were amazing. Just when we thought we couldn’t top the experience of the day, you managed to make the next even more unforgettable. Not to mention, the VIP treatment upon arrival and departure was an unexpected pleasure!
We know a lot of hard work went into making that happen. We appreciate all you did and can’t thank you enough for creating such a memorable vacation.
Petit rajout de l’agent: Oui, c’était un grand success. Merci à votre “team” et aussi votre contact 24/7 qui était formidable (Jorge en particulier, as he truly made things so easy for me while guests where traveling.)
@Jorge Garcia
Bravo et Merci!

With so much gratitude, thank you for taking such great care of them! I really appreciate everything you did to make their experience wonderful. They said they had a great time so THANK YOU for all of the hard work. You definitely will be hearing from me again!
Lillian Hocevar

Dear Anne and Selcen,
Hello! I hope you are both doing well.
I wanted to let you know that I met with the client earlier today to debrief on their trip, and he had nothing but great things to say. They especially loved the baking experience, all of their hotels (they raved about Villa Florentine!), and said that dinner at Mère Brazier was in the top three meals they’ve ever had in their lives.
Thank you both again for all the work that went into this trip. I greatly appreciate it and look forward to working with you and the team at Decouvertes again. @ Anne, will I see you at VTW this year?
Have a great rest of the week, and thanks again!
Warm regards,
Josh/ President&Owner White Lotus Travel Design

Hi Selcen, Thank you for all of your patience and help for my clients. They had a fantastic trip overall and said it was a once-in-a-lifetime experience, so thank you.
Everything was fantastic. I promise my other clients are a lot more relaxed, ha, but at least they are a wonderful and very nice family! Thank you for your help and extra care with these clients.
Excited to work together on the next one.
Best,
Tessa / Fora

Hello Camille,
I wanted to let you know my clients had the best time in Paris. I honestly have to tell you I had a fantastic experience with Decouvertes, very professional, organized, quick to respond, efficient. I can go on and on. I truly can’t wait to work with you again!
Thank you !!

Hi Maelys,
Happy Tuesday!
It seems Dianne is in a much better mood now that she’s returned to the states. She was very hostile with us over email during the trip, hence our emphasis on her dissatisfaction about the trip. However, her tune has completely changed, and she’s since apologized for her “attitude” and said, “I loved this trip. Guides, planning, food, sites the hotel was not what I expected, but I came around, and we had the time of our lives. Everything was A+”. This is great to hear because we were under the impression she was very unhappy. And it aligns more closely with the feedback from their guides.
Thank you, Jorge and team, for bending over backwards.

Dear Emilie, Eolia and Bertrand,
My clients just returned from Paris and sent me this lovely email – – I wanted to pass along their praise for Decouvertes (and also for the Rosewood Crillon Hotel, where
they stayed). Thank you again for taking such excellent care of my clients and for your excellent work in helping me plan this trip!
Cheers, Lee Robinson / Belle Meade Vacations.
Hi Lee,
Chip and I both agree that this trip was one of our best ever! It was one of those magical times when everything worked out perfectly. Obviously the hotel is magnificent, and the staff is PERFECTION personified. They were helpful, friendly, down-to-earth, not to mention charming. We hated to say good-bye to them.
All the planned activities/excursions were so enjoyable. The Descouvertes guides are consistently well-educated and passionate about their areas of expertise—we can’t say enough good things about them. Big shout-out to them all. And having the boat cruise the first night was definitely worth it. We loved seeing the city from the river, and it was a relaxing way to start the trip.
Thanks so much for all your help, Lee. We are back in NYC now and are afraid to step on the scales.
All best,

It was an awesome trip. Here are our thoughts you can pass along to your partner for future bookings in Normandy and Paris.
All of our tours in Normandy were well done. Our guides added several interesting stops not on the itinerary to fill the day and, at our request, one of our guides took us to the German cemetery. These extra stops added to our experience.
We had four different guides for Normandy/Mont-Saint-Michel/Giverny. All provided us with good service. We feel it is important to mention that our first tour guide in Normandy (Thursday, May 15) was not as seasoned as we are used to having.
Dan and I enjoyed the Hotel Tardif. The garden was lovely. We know hotel options are limited in Normandy, but for your future bookings, you should know that the airflow in our room was very limited. Our room was on the first floor, and the windows did not open, except at the very top which were impossible to reach.
Our stay in Mont-Saint-Michel was interesting. You warned us about the quality of the accommodations on the island. What we didn’t realize was the effort it took to get to the island with our luggage. We weren’t prepared to get our luggage on/off the shuttle, over the bridge, and to the hotel reception area – it was a rough walk. Our guide was with us and helped, but it was still a struggle. Our room was on the fourth floor (five flights, as we started at ground level). Although the hotel staff offered to bring our luggage to us, we made arrangements to leave the bags at the reception area overnight. We were concerned about getting the bags down in time for our early departure the next day. We just took out of our bags the items we needed for the night. If we had to do it again, we would opt to stay a night in one of the hotels located on the other side near the bridge. This would still allow us to be on the island after hours, as a shuttle bus runs back and forth well into the night. BTW there is no special lighting after dusk. We stood on the bridge until well after the sun set, and just the lights that were being used were light.
The stop at Giverny worked well. It is a place you don’t want to miss.
We appreciate your assistance in making dinner reservations for us in Bayeux. They were all nice. I independently made reservations for one of our nights in Bayeux at L’Angle Saint Laurent (recommended by Therese). The food, service, and atmosphere were fabulous, and we would highly recommend. The food at La Mere Poulard was fine, but the experience was unpleasant because we swatted flies the entire time. The flies were out-of-control.
We loved our stay in Paris. The three morning tours gave us a great overview of Paris, which left us the afternoon to explore on our own. Le Burgundy was a perfect location for Dan and I to walk to all the Paris highlights we had planned to see. Our guides were all great and Dan was highly impressed, especially with Audrey who guided us the first day (Tuesday, May 20).
We had picture perfect weather everyday except for one drizzly day in Paris.
We loved our trip. It was a great journey. Thank you for making it happen. Diane and Dan

I’ve just been in touch with our suppliers, and the feedback has been excellent : the guests had a wonderful time in France !
They were very happy with their hotels, and everything went smoothly throughout their stay. They especially appreciated all the little touches we arranged for them, it was truly a pleasure to take care of them. They left this morning.
THANK YOU, CAMILLE AND CYNTHIA!! YOU DID AN AMAZING JOB!

Dear Eolia and Emily,
Thank you for all your did for our guests – they sent me the following note:
The Louvre guide, Oleg, was perfect, Sainte Chapelle was beautiful, and Notre Dame is breathtaking. The Ducasse cruise was delicious, and the Eiffel Tower light show came on just as we came back down stream. Thanks again for everything.
Thank you and kind regards,

Hello Naima and Cynthia,
I want to thank you and your team for the excellent job you did in planning our WFMT Classical Music Tour. The arrangements were perfect! The hotels you selected were just right for this group! The tour guides were all very professional, informative, and helpful. You secured the best seats for all performances and picked some wonderful restaurants for the group.
The additional trip to Normandy was also wonderful, with an amazing tour guide (Gwenn), and a lovely hotel. The clients have rated the trip “excellent” in all areas on our survey.
Thank you for a great effort and a job well done!
Dee Dee Werner

Hi Selcen,
Mrs. Morgan and Mrs. Shelton have sent me “thank you” emails and pictures of their time at Cooking School and said they absolutely loved it and want to go again!! They have posting pictures every day on Facebook and showing what a wonderful time they were having. Thanks for all your help with this challenging group and look forward to working with you again soon!! Happy weekend! Sharon-Director LandMark” Our four well-known challenging women have finally returned to their home countries.

Hello. I just got an email from Mrs. Carspecken and I wanted to share with you. As I responded you all are the BEST
But also wanted to mention our drivers and tour guides who were all wonderful.
Special shout outs to the following:
Olek (Montmartre and Paris extras)
Soline (Louvre and sweets tour)
Karen (Eiffel Tower)
Amir (driver)
Staff at Jules Verne (and we had best table there!)
And there were 2 other drivers as well….my apologies, I don’t remember their names.
But everyone was really super and it made the trip even nicer.
Thank you for keeping our clients happy. Michelle Bemis

Hello,
We are home now and what a trip. I definitely want to go back to Paris and spend more time in this beautiful city. Here is my feedback on the trip.
Airport Arrival: Exceptional! VIP service was something I would do again in a heartbeat with a group. Thank you for including this service.
Hotel: Excellent! Great location – Rooftop bar was amazing! Staff was excellent .. service was simply wonderful. Overall rooms were modern, comfortable, and offered everything we needed for our stay.
Restaurant: Le Bouillon Racine – Lunch – Excellent. The room was very hot as we ended up in Paris when it was 80F, but the food was very good and service was good, as well.
Restaurant: Le Procope – Dinner – Excellent. The room they put us in was a sauna. Way to hot. It was hard to enjoy the meal because of how warm it was. They had us on the top floor, and if it would not have been so hot I think we would have enjoyed this more. But food & service was excellent.
Guide – Sophie: She met us at the airport and was at the Louvre tour. Excellent! I would request her in the future.
Guide – Elivira & Michele: Louvre visit – They were both wonderful and, in the future, I would request Michele for touring.
Bus/Drivers: Excellent.
Thank you for your help and wishing all the best!

Good morning Anne and Eolia,
I hope you are both doing well! I wanted to send you a quick email to thank you both for all of the hard work you put in to making this itinerary perfect for Ann and Dani. Ann send me a message upon arrival letting me know how incredible the meet-and-greet service was and how much they loved the hotel! They very much enjoyed all of the activities and thought it was the perfect amount of pre-planned activities and free time to allow them to enjoy.
I am very thankful for all of your help and look forward to working with you all on another trip soon!
Kind regards,
Monica

The trip was amazing, unforgettable, and Decouvertes did not disappoint!
The hotel was amazing! All the tours were fun, and the guides were really knowledgeable.
Highlights:
Reims: We were assigned to a VENEZUELAN (Carmensol is Venezuelan) guide at Dom Perignon! What are the odds?!?! Jonathan was excellent, and we enjoyed our time with him very much. What a treat.
Painting: We had so much fun with Mark. He was very positive and encouraging. I was inspired to take on sketching – I am terrible at it, but it was so relaxing and mindful. We’ll see.
Wine and Cheese: Audrey walked with us around Le Marais, taking the time to show us around and talk a little about historical facts on our way to the wine cellar. It was fun chatting with her and the cellar’s owner while sipping wine.
Thank you again for helping make more memories
Peg

Hello, Camille,
I thought you would like to hear the kind words Victoria Jennings sent about their time in Paris —
Ellie says she “misses Paris”! She, and we, had a wonderful time. We had excellent guides for the Louvre and the Eiffel Tower, and the side-car tour driver was great. She much enjoyed the perfume-making … I hadn’t realized we had signed up for 3 people (should have checked that), but my husband came with us, reluctantly, and ended up with a very nice “perfume”.
And in a later email she added —
Thank you. Another huge plus, BTW, was the hotel. The location was perfect, staff quite helpful and professional. The family room — one larger room and one smaller room, connected via interior door, each with a bathroom — was really nice for us. We highly recommend it.
Again, many thanks for helping the Jennings Family explore Paris! It’s always nice working with you and the Decouvertes team!

I just wanted to thank you for everything! I really enjoyed working with your tream.
The client was really happy too, she specially loved the guide form the Emily in Paris Tour, what’s her name? So I can ask for her in the future with you. Also, the Portuguese driver was excellent!
Thanks

Many thanks for working so diligently on making amends to the Jennings Family!! You have been wonderful! Please say “Hello” to Bertrand for me! And tell him I said you have been great! I really enjoy working with you and the Decouvertes team! Thank you for always being so creative and understanding of our Children’s Concierge families!! I realize we sometimes hand you all some interesting challenges!! Thank you!
I too look forward to more collaborations!

Bonjour Camille,
Merci beaucoup just doesn’t seem enough for all you did to make this trip absolutely fantastic.
AND again, many thanks.
Special kudos to:
Chris – this gentleman met and helped enormously – Katie Oldham misplaced her passport on the aircraft and he somehow got it back and then got them back into transfer
Melissa Monday/Tuesday – they loved her – very knowledgeable and helpful
Remi – they loved him also – he handled their food order at Veuve VERY well so they stayed on time track
Lou (think that was her name – that’s what they called her) was guide at Versailles – she was amazing, hilarious, and made history interesting. Knew all the ways to make their experience not feel like cattle in a crowd (do you know that expression?).
The Perrier Jouet experience, although expensive, made the trip for Amy and Caitlin – they were actually in the ‘home’ where no tourists travel – they felt very special.
They adored Dom and thoroughly enjoyed Veuve – with the latter being a highlight but Dom tastier.
I know this trip will be one for the record books. They thought Moulin Rouge was indeed kitschy but glad they experienced.
Again, so many thanks – we appreciate all you did to make us look amazing. AND I know that’s what you do AND we are grateful.
Hope to see you at Conference in Las Vegas? We are bringing the whole team and hope we can connect.
I will be putting a recommendation on the Signature Travel Network portal for our consortium to enjoy.
Have a great rest of your year – Cindy

Hello,
I wanted to sincerely thank you for everything you did to make our trip to Paris the most special and memorable trip ever!!!
Our hotel was gorgeous. The staff couldn’t do enough for us. They upgraded us to a spectacular suite and our room was ready at 7:30AM when we arrived. The service, the restaurants, the bar, the Dior Salon, the Concierge, housekeeping , even the doorman were top notch.
Our guides were fantastic, our favorite was the man who took us around Paris by Night. We ate at phenomenal restaurants. And the best was getting to see Notre Dame. Thank you for that!
The weather was rainy and very cold but it made Paris look so pretty.
I know Mark and I will visit again. But next time we will include a wine region. It really was a perfect trip. In fact Mark asked me why I booked such a short trip? HAHA
All the best
Daugherty

Hi Selcen, Thank you for reaching out. I was talking with vendors. Thank you again for arranging everything. I must say the meet-and-greet service is amazing every time I use it. I got to see how your emergency after-hours work. They were amazing. Had it not been for my greeter, I would have missed my flight to Nice; instead, he had me at my gate in 25 minutes. Regards.

Naima: I hope this message finds you well. I apologize for not writing sooner after our arrival from France. We’ve been quite busy. Gretchen stayed in Spain for a couple more weeks while I had to return immediately to Mexico for another trip. As the year draws to a close and we prepare for the holidays, I wanted to take a moment to express our sincere gratitude for the outstanding work of your agency, Decouvertes, and in particular for your dedication and Mr. Obed’s efforts. From the very beginning, when we first worked with Marion, we felt genuinely cared for. She made a great effort to understand our needs and helped us plan the trip exactly as we envisioned, and then she went far beyond! She was exceptional. When Marion left the agency, we were concerned about the transition, but finally you put those concerns to rest. Your attentiveness and commitment were wonderful work. I must admit, I was initially apprehensive about the changes, but everything turned out exceptionally well, surpassing our expectations. Obed did a fantastic job, diligently following up each day. We also had wonderful experiences with the drivers and tour guides who were not only knowledgeable but also incredibly kind and supportive. Gretchen, Gladys, and I would like to extend our heartfelt thanks to you and your entire team. Please let Mr. Obed know that we are truly grateful to him. All the participants were extremely pleased with the services, plans, accommodations, food, places, roads… Your team’s dedication truly made a difference. As the year ends, we wish you a joyous holiday season and a prosperous New Year. May everything unfold beautifully for you. It will be wonderful to collaborate again in the future. Thank you once again. Warm regards. Paula Silva-Ruvalcaba

Dear Camille,
Words are inadequate to express the wonderful service Decouvertes gave me and my family on my special “Birthday Trip.”
We had quite a few problems with Air France and Delta but in the end… JORGE from your office came to the rescue and made the problems fade away. It was smooth sailing once we finally arrived.
Unfortunately we missed the 1/2-day tour of Paris and the tour to Versailles, but due to the flights, it would have been impossible to take the tours without the grandchildren!!
From the Meet and Greet service to the appointed drivers with transfers, it was seemless.
Our tour guides were wonderful. The tour of the Eiffel Tower was exceptional; the Louvre, the LV museum, Dior, and Orsay were exceptional.
The cooking class was such fun and loads of laughs with the chef!
The lunches and dinners were good, and we finally were able to go into Notre Dame on Christmas Eve during Mass. It was fabulous!! Tickets were never available, but we arranged it anyway!!!
It was a wonderful 4 days in Paris and enjoyed by all!!
Again, thank you for all your time and help putting this special time together for me and the family…

Hello Marion and Wafa,
I wanted to say a HUGE thank you for taking such wonderful care of my client’s family. They gushed over the exclusivity of the Eiffel Tower tour and loved all of the guides and experiences you put together. Even the Emily in Paris tour was perfectly crafted for the girls. Everything went great, and thank you so much for all of your hard work and efforts. I would definitely love to work with you again in the near future.
Best,
Jennifer Eisele

I absolutely LOVED my time in Paris with my guides and all they showed me. What a treat to get to experience what my clients are enjoying and to learn about how each guide has their specialties and are so eager to be flexible for the client’s whims and wishes. It could not have been more perfect.
The hotels were all so charming and the staff were exceptionally attentive to me, making sure I was cared for, had anything I could think of asking for… it was overwhelming in the best way.
I did come home quite sick and I’m still home trying to get well, but I promise it did not dampen my experience one bit. I only wish I could have stayed longer. Even my French was improving a little better day by day!!
I have only the HIGHEST praise for my guides and for the boat crew. Everyone was beyond amazing, and I left Paris loving it more than I did before and hope to come back to my “home away from home” soon.
OH— Our agency is sending out an email newsletter highlighting my time in Paris and we hope to have new requests coming your way in the near future.
Please pass along my deep gratitude to all involved in this little FAM as it was an privilege and honor to be hosted by Decouvertes.
Thank you again Clara.
Lets stay in touch!!

Perrine, Wafa & Jorge,
I am writing about Itinerary F224038037 recently completed. I had several calls and texts with Jorge of your 24/7 care team. Without Jorge, our trip would have been much worse. I am grateful for the kind and excellent service that he provided to us. In addition to answering questions and suggesting the addition of the meet and greet for airport departure service (which our US travel agency, Ascendas, didn’t mention or offer), Jorge assisted when our return flight was cancelled. He quickly arranged and negotiated a room in the Hotel Madison where we had spent the last scheduled night of the trip which was fortunate as we overheard another traveler with a similar issue being denied a room because the hotel was full. During our trip Jorge checked on our experience in Normandy and again when we returned to Paris. Your agency is wonderful. Please extend my gratitude to Jorge for his help to visitors to your very special country.

Dear Bertrand, Bonsoir.
I would like commend Marion Vaglio in your Provence Team.
She truly is outstanding and so is her work. Apart from that, she is a lovely person to work with. Her level of professionalism, expertise and attention to detail is rare in our business.
I had a group of 8 traveling privately through the Provence last week and they are extremely happy. They feel that this was their most special trip ever, and we are talking about well-traveled clients.
Please see the lead guest’s comments below.
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Marion,
I wanted to thank you for EVERYTHING you did to make our visit so special. The hotel was something that we will always remember as being superb! Johann was a fantastic and knowledgeable guide, the transportation company was top notch in every respect, our day on the water was incredible, and the cooking class was so much fun. All of your restaurant suggestions were perfect! We also enjoyed dinner at Angelina’s as well. All this to say, what a pleasure it was working with you to make our visit so enjoyable. I would recommend both of you to all of our friends!
Carol R.
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Have a great week.
With my best wishes and kindest Regards,
Jasmin

Dear Marion, Bonjour.
Mrs. R. sent a quick note on Sunday to me – she said it was the best trip she ever had:
“Marion,
I wanted to thank you for EVERYTHING you did to make our visit so special. The hotel was something that we will always remember as being superb! Johann was a fantastic and knowledgeable guide, the transportation company was top notch in every respect, our day on the water was incredible, and the cooking class was so much fun. All of your restaurant suggestions were perfect! We also enjoyed dinner at Angelina’s as well. All this to say, what a pleasure it was working with you and Jasmin to make our visit so enjoyable. I would recommend both of you to all of our friends!
Carol R.”
She asked for your e-mail to thank you personally. I will send her that information along with the recipe.
Thank you SO much Marion. I loved working with you and your attention to details is tremendous.
You made it happen!!!!!
Big hug from Jasmin

Dear Pascale,
We had a wonderful time in Prague and also in Bordeaux at the Intercontinental.
The concierge arranged a trip on Tuesday which took us to Arcachon. We had oysters on the bay then climbed the dune. So far, I think that was John’s favorite moment.
We arrived at Chateau de la Treyne last evening and found it beautiful. Dinner in a small town nearby was memorable.
Karen, our guide yesterday and today, was amazing and took us to St. Emilion on our way here. She is great.
We look forward to the caves today.

Dear Bertrand
We would like to thank you for the excellent time we had in Paris. From the pick up at the airport, by the fantastic Cedric, to the 2cv ride’s around Paris, the dinner river cruise with the super table at the front, the tour around the Louvre and the airport meet and greet again by Cedric at the airport to come home. Everything was planned to perfection and we would just like you to know how appreciative we are for making our stay in Paris so memorable. It’s a trip we will never forget.
Yours Sincerely

Hi Selcen and Clara,
I just wanted to say thank you for all your help with our tour arrangements. Everything was perfect! All our guides were terrific, as well as our driver Tom who took us to Normandy. The guides were very knowledgeable and accommodating of our requests. They also made good recommendations for us. We had a great time. We got to experience the differences between some of the regions in France and learn about local foods and wines. I really was pleased with how smoothly everything went.
We arrived home yesterday with fond memories of our adventures.

Marine M & Sarah
“Everything went well in Paris this morning for meet & Assist at CDG
for my client. I wanted to advise and thank ALL involved ! This is Mrs R. text to me about 90minutes ago.
My Cindy Lou:
Everything went very well and the agent is very nice. He was very helpful and way, way superior to London !”
Merci pour votre aide sur ce petit last minute, la dame était âgé et pas trop rassurée initialement. You’re amazing !

To Marion & Amira Boussoufa
“This trip fulfilled my dream, everything was perfect. Since this is probably the last time I travel before I die, I will say this was the trip of my lifetime!”
Lori added: “The trip has been more than perfect. Every single detail. Truly EVERY detail. Please let your colleagues in France know that the guides were all incredible. And the hotels as well. We are so grateful!”

“I just wanted to say that our trip has been extraordinary. Every detail is perfect. We loved every guide, hotel, driver, tour, etc.
I can’t thank you enough for all your good work to make this happen”.
Pour ma part, je vous remercie de tous vos efforts pour mes clients!
Sincèrement,
Isabelle

Dear Marion and Wafa,
Hello! I hope you are both doing well and had a good weekend.
I wanted to personally thank you both again for all the work you did on my clients’ recent trip. They had a wonderful time and it was a pleasure to work with both of you on it.
I thank you again and look forward to collaborating with you and Decouvertes on future opportunities.
Best regards,
Josh

FYI – one of the emails we got from one of the travelers. You did well. Thank you so much for all you did. The Spotos talked to me as well. They were over the moon. Truly enjoyed their experience.
Dear Stacy,
Thank you for setting up such a wonderful itinerary of Bordeaux for the Spoto Wine Club. The tour covered more than just tasting exceptional wines. It was very educational about the wine industry in the Bordeaux region of France, and also learning about cognac and Sauternes. All the Hotels were exceptional. The meals were fabulous. Enjoyed the cooking school, it was a unique experience. Thank you for the gift of Martell Cognac and arranging the wonderful farewell dinner at the Lalique restaurant and the Hotel Lafaurie Peyragueuy. We also enjoyed Bruno Coiffard as our guide, he was very knowledgeable.

Hello Aitana,
Mike B. provided feedback on his family’s trip to Europe and I include below the portion of the trip that you managed:
Summary
London, Normandy, Paris & Krakow
8:01am – depart London-Eurostar train to Paris…very comfortable and a good experience except for the obvious.
11:30am – arrive Paris and drive to Normandy…2hrs and 45 min
Lunch or snack… our guide, Valentin was exceptional. Incredibly helpful on the medical side and very informative, fun and kept us engaged.
4pm Check-in to Hôtel Château d’Audrieu…concierge was not helpful but the facility is gorgeous. Breakfast buffet enjoyable.
Dine at local restaurant – cab ride
06/01/24 – 9am…all day D-Day…Valentin did an excellent job
Dine at local restaurant
06/02/24 – checkout of Chateau 9am and drive Bayeux to Rouen
10am – Visit Lisieux (40 minute drive) for 2 hours
We visited the basilica of St Theresa and attended mass and it was excellent. The guide was very good, polite and accommodating.
Drive to Rouen 1 hr 10 min. for 1.5 hour…we spent all our time at St Therese’s.
Hi Speed train from Rouen to Paris
3:36pm Depart Rouen – arrive Paris 5:51pm
Check-in to La Grande Powers hotel…very nice hotel
8:15pm – pickup private driver for dinner
8:45pm – Dinner
06/03/24 – 8:30am – check out of hotel
8:30am – 11am – walking tour Notre Dame and Saint Chappelle. The guide for these two churches was excellent, very informative and accommodating.
1pm – private transfer to airport
Thank you for your assistance in serving this client. We look forward to working with you in the future.
Regards,
Jenny

Decouvertes, helps again! I have a high-touch needing family/friends trip for summer 2020 to Paris and Inelsi at Decouvertes has once again helped me look amazing in my clients eye. We had some specific experiences that were needed and she hit it out of the park. My client gushes every time we talk about the dynamite experience that we have pulled together for them. THANK YOU INELSI and the Decouvertes team!!

Hi Celine. First, I have been meaning to write you and tell that my clients had a wonderful time in Paris/Normandy over the holidays. Ms. S. also said they were happy that they had to rent the car (instead of taking the train) so they had time to stop in Rouen on the way back.

To Celine and Marie – I also want to let you know how thankful I am to have partners like you in this trying time – last week has been the hardest since I got into the travel business 5+ years ago. We can only hope that the fear from this virus subsides and that people continue to travel. It is a resilient business!

I can tell you that your company is one of the best when I think of France. I have been pleased with the work and services provided for a few of my clients and hope this relationship continues as things begin to improve. I know France is still not open, but when the time comes, I’d love to hear about the safety protocols, as I find with my clients, this is key despite being vaccinated.

I wanted to let you know that I just heard from our clients. They apologized that it took them this long to provide feedback but they absolutely loved their trip!! The Fauchon was their favorite hotel you put them at and the guide in the Loire valley was truly magnificent. They loved all of the guides as they were all very friendly and warm. The clients loved the smooth logistics, too. They met people who were traveling the same route and the other people had a very bad delay while our clients breezed right on from destination to destination. Thank you so much for making me look like a rock star. I appreciate that so much!!

There really are no words to express how meaningful it was for me to have walked and stood upon the hallowed grounds upon which so many Allied soldiers had fought and died there. It was fitting that the day we chose was overcast and somewhat windy with the unrealized threat of rain lurking behind the clouds, similar to the weather in the early morning of the June 6, 1944 D-Day invasion. Alain was not only a dutiful guide and teacher but, most appropriately for me, a man who clearly held in his heart a humbleness and deep respect for that which we could only imagine had taken place where we stood 78 years before. Thank you all, for your efforts on our behalf.

Just wanted to let you know what a great trip we had. This was our seventh trip to Paris and we have stayed in many hotels going back to our first visit in 1969. All of the Harper hotels were 5 stars and all were so different. It would not be possible to rate one over the other. Our tour of Normandy with Eric was a never to be forgotten experience and the American cemetery was very moving…

I just wanted to thank you and your team for all your help with my group trip. Our guides- Michel and Julian, were absolutely fabulous! Our drivers were wonderful and Camile, our cooking instructor, was delightful. Thank you so much for providing us with such a great experiences. I look forward to working with you again soon!

Everything was great. Paris was extremely crowded but we had a wonderful time. Decouvertes was wonderful in everything they did for us. We loved the expeditors. I think one would be sufficient for our group in the future. The diner cruise was great and the 3 hours went by quickly. The switch to a VW van was fine, we could not tell the difference. What is the cost for the expeditors that we used, just for future reference? I thought they were very helpful in both directions. Agent: I cannot say enough good things about Decouvertes.