FYI – one of the emails we got from one of the travelers. You did well. Thank you so much for all you did. The Spotos talked to me as well. They were over the moon. Truly enjoyed their experience.
Best, Stacy

Dear Stacy,
Thank you for setting up such a wonderful itinerary of Bordeaux for the Spoto Wine Club. The tour covered more than just tasting exceptional wines. It was very educational about the wine industry in the Bordeaux region of France, and also learning about cognac and Sauternes. All the Hotels were exceptional. The meals were fabulous. Enjoyed the cooking school, it was a unique experience. Thank you for the gift of Martell Cognac and arranging the wonderful farewell dinner at the Lalique restaurant and the Hotel Lafaurie Peyragueuy. We also enjoyed Bruno Coiffard as our guide, he was very knowledgeable.
Alan and Helen Yee

All the hotels were perfect and beautiful. Everybody was so kind and helpful. We spent the four days touring with Michel. His knowledge of French history and the Provence region is unbelievable. Thanks Coline for making me look “like a star”.

FYI, Decouvertes have been so lovely and professional. Very impressed. Thank you!!!

Hello Aitana,

Mike Bianculli provided feedback on his family’s trip to Europe and I include below the portion of the trip that you managed:

Summary
London, Normandy, Paris & Krakow
8:01am – depart London-Eurostar train to Paris…very comfortable and a good experience except for the obvious.
11:30am – arrive Paris and drive to Normandy…2hrs and 45 min
Lunch or snack…our guide, Valentin was exceptional. Incredibly helpful on the medical side and very informative, fun and kept us engaged.
4pm Check-in to Hôtel Château d’Audrieu…concierge was not helpful but the facility is gorgeous. Breakfast buffet enjoyable.
Dine at local restaurant – cab ride
06/01/24 – 9am…all day D-Day…Valentin did an excellent job
Dine at local restaurant
06/02/24 – checkout of Chateau 9am and drive Bayeux to Rouen
10am – Visit Lisieux (40 minute drive) for 2 hours
We visited the basilica of St Theresa and attended mass and it was excellent. The guide was very good, polite and accommodating.
Drive to Rouen 1 hr 10 min. for 1.5 hour…we spent all our time at St Therese’s.
Hi Speed train from Rouen to Paris
3:36pm Depart Rouen – arrive Paris 5:51pm
Check-in to La Grande Powers hotel…very nice hotel
8:15pm – pickup private driver for dinner
8:45pm – Dinner
06/03/24 – 8:30am – check out of hotel
8:30am – 11am – walking tour Notre Dame and Saint Chappelle. The guide for these two churches was excellent, very informative and accommodating.
1pm – private transfer to airport

Thank you for your assistance in serving this client. We look forward to working with you in the future.

Regards,

Jenny

Dear Bertrand
We are Samantha and Dans Aunty and Uncle ( Bridget and Harvey ). We would like to thank you for the excellent time we had in Paris. From the pick up at the airport, by the fantastic Cedric, to the 2cv ride’s around Paris, the dinner river cruise with the super table at the front, the tour around the Louvre and the airport meet and greet again by Cedric at the airport to come home. Everything was planned to perfection and we would just like you to know how appreciative we are for making our stay in Paris so memorable. It’s a trip we will never forget.
Yours Sincerely
Bridget & Harvey

Dear Bertrand, Bonsoir.
We met a couple of years ago in Las Vegas during the Signature Conference.
I hope this message finds you well.
I would like commend Marion Vaglio in your Provence Team.
She truly is outstanding and so is her work. Apart from that, she is a lovely person to work with. Her level of professionalism, expertise and attention to detail is rare in our business.
I had a group of 8 traveling privately through the Provence last week and they are extremely happy. They feel that this was their most special trip ever, and we are talking about well-traveled clients.
Please see the lead guest’s comments below.
——————-
Marion,
I wanted to thank you for EVERYTHING you did to make our visit so special. The hotel was something that we will always remember as being superb! Johann was a fantastic and knowledgeable guide, the transportation company was top notch in every respect, our day on the water was incredible, and the cooking class was so much fun. All of your restaurant suggestions were perfect! We also enjoyed dinner at Angelina’s as well. All this to say, what a pleasure it was working with you to make our visit so enjoyable. I would recommend both of you to all of our friends!
Carol Roberts
——————–
Have a great week.
With my best wishes and kindest Regards,
Jasmin

Dear Isabel, The Hansons are safely home having had a wonderful time in France. Thank you for planning such a lovely trip for them!

Hello Aitana and Anne,
First, let me tell you that Diana Law and family had an AMAZING trip thanks to both of you while in Paris.
Warm regards,

Hello Maria, I spoke with Ms Calaway and she had a wonderful time in Paris… and yes a little too much fun at Dior! Thank you for accommodating her and the last minute changes. I truly appreciate you and your team and hope to work with you again!

Hello, dear Maëlys,
Thank you for your patience with us.
Overall, the Goodmans had a magical first visit to Paris! They raved about the knowledge and kindness of their guides (and drivers) on Friday and Saturday. They loved the location of the hotel and especially noted the warm support of the Parisians.
They reported that the guide for Thursday afternoon (Tuileries Garden and Musée de l’Orangerie – quite a simple assignment, no?) was not as ‘cozy, chatty, or welcoming’ as we all had hoped (and I had specifically requested) for their very first day in Paris. They said she was fine but the experience was not very special.
They also loved their Uniworld cruise and were able to participate in every activity. The photos and texts they sent throughout the entire trip were charming and very tender.
I did not mention this before (discretion, privacy, respect, etc.) but it was extraordinary to me that this journey actually took place as Wallace is currently being treated for pancreatic cancer. I insisted on the most comprehensive insurance and was a bit doubtful that they could go – but they did and triumphed!
Thank you and the Decouvertes Team for your wonderful support and partnership – as always,
Margret

Celine and Marie – I also want to let you know how thankful I am to have partners like you in this trying time – last week has been the hardest since I got into the travel business 5+ years ago. We can only hope that the fear from this virus subsides and that people continue to travel. It is a resilient business!

Hello Emilie and Selcen,
I just heard from Mr and Mrs Hilliard – they are having an incredible time in Bordeaux! They said “everything has been perfectly planned and orchestrated”. Thank you!!

Dear Pascale,

We had a wonderful time in Prague and also in Bordeaux at the Intercontinental.

The concierge arranged a trip on Tuesday which took us to Arcachon. We had oysters on the bay then climbed the dune. So far, I think that was John’s favorite moment.

We arrived at Chateau de la Treyne last evening and found it beautiful. Dinner in a small town nearby was memorable.

Karen, our guide yesterday and today, was amazing and took us to St. Emilion on our way here. She is great.

We look forward to the caves today.

Marion & Amira Boussoufa

“This trip fulfilled my dream, everything was perfect.
Since this is probably the last time I travel before I die, I will say this was the trip of my lifetime!”

Lori added: “The trip has been more than perfect. Every single detail. Truly EVERY detail. Please let your colleagues in France know that the guides were all incredible. And the hotels as well. We are so grateful!”

“I just wanted to say that our trip has been extraordinary. Every detail is perfect. We loved every guide, hotel, driver, tour, etc.
I can’t thank you enough for all your good work to make this happen”.

Pour ma part, je vous remercie de tous vos efforts pour mes clients!

Sincèrement,
Isabelle

Everything was great. Paris was extremely crowded but we had a wonderful time. Decouvertes was wonderful in everything they did for us. We loved the expeditors. I think one would be sufficient for our group in the future. The diner cruise was great and the 3 hours went by quickly. The switch to a VW van was fine, we could not tell the difference. What is the cost for the expeditors that we used, just for future reference? I thought they were very helpful in both directions. Agent: I cannot say enough good things about Decouvertes.

There really are no words to express how meaningful it was for me to have walked and stood upon the hallowed grounds upon which so many Allied soldiers had fought and died there. It was fitting that the day we chose was overcast and somewhat windy with the unrealized threat of rain lurking behind the clouds, similar to the weather in the early morning of the June 6, 1944 D-Day invasion. Alain was not only a dutiful guide and teacher but, most appropriately for me, a man who clearly held in his heart a humbleness and deep respect for that which we could only imagine had taken place where we stood 78 years before. Thank you all, for your efforts on our behalf.

Clara,

THANK YOU.

I absolutely LOVED my time in Paris with my guides and all they showed me. What a treat to get to experience what my clients are enjoying and to learn about how each guide has their specialties and are so eager to be flexible for the client’s whims and wishes. It could not have been more perfect.

The hotels were all so charming and the staff were exceptionally attentive to me, making sure I was cared for, had anything I could think of asking for… it was overwhelming in the best way.

I did come home quite sick and I’m still home trying to get well, but I promise it did not dampen my experience one bit. I only wish I could have stayed longer. Even my French was improving a little better day by day!!

I have only the HIGHEST praise for my guides and for the boat crew. Everyone was beyond amazing, and I left Paris loving it more than I did before and hope to come back to my “home away from home” soon.

OH— Our agency is sending out an email newsletter highlighting my time in Paris and we hope to have new requests coming your way in the near future.

Please pass along my deep gratitude to all involved in this little FAM as it was an privilege and honor to be hosted by Decouvertes.

Thank you again Clara.
Lets stay in touch!!

I just wanted to thank you and your team for all your help with my group trip. Our guides- Michel and Julian, were absolutely fabulous! Our drivers were wonderful and Camile, our cooking instructor, was delightful. Thank you so much for providing us with such a great experiences. I look forward to working with you again soon!

I can tell you that your company is one of the best when I think of France. I have been pleased with the work and services provided for a few of my clients and hope this relationship continues as things begin to improve. I know France is still not open, but when the time comes, I’d love to hear about the safety protocols, as I find with my clients, this is key despite being vaccinated.

I recently booked a luxury experience for a mother and daughter in Paris through Decouvertes, and I could not be more pleased with the service provided. From the beginning, Marion was incredibly responsive and helpful throughout the booking process, ensuring every detail of the 6-night itinerary was carefully planned. Once the itinerary was finalized and paid for, Maëlys took over as our customer care representative and did an outstanding job managing the itinerary and handling last-minute adjustments with ease. With the exception of the hotel and some dining arrangements, Decouvertes handled all transfers, tours, and experiences. Highlights included a VIP tour of the Eiffel Tower, complete with lunch at Jules Verne, a day trip to the Champagne region, a Paris city tour, visits to the Louvre and Versailles (including an exclusive visit to the King’s Apartment), a market and cooking experience, and a night at the Moulin Rouge. My clients had nothing but high praise for every driver and guide they encountered. The drivers were punctual, courteous, and professional, while the guides were exceptionally knowledgeable and well-prepared for each tour. My clients felt that every aspect of their trip was executed to perfection, with nothing they would have changed. I wholeheartedly recommend Decouvertes for anyone looking to plan a luxury travel experience.

Decouvertes, helps again! I have a high-touch needing family/friends trip for summer 2020 to Paris and Inelsi at Decouvertes has once again helped me look amazing in my clients eye. We had some specific experiences that were needed and she hit it out of the park. My client gushes every time we talk about the dynamite experience that we have pulled together for them. THANK YOU INELSI and the Decouvertes team!!

Everything went very smoothly. All of our hotels were good, but we especially like the Chateau Saint-Giles outside of Bayeaux and would highly recommend it. Lovely setting, excellent food and service directly from the owners. Also, all the restaurants recommended by your team were very good…

A quick note from Mr & Mrs. Smith (Honeymooners)
Dear Selcen,
Thank you so much for your accommodation for us. Alexandre was amazing today and we enjoy the tour so much. We are excited for Tomorrow’s tour and Saturday tour. Thank you again for adjusting the times for us.
Thanks so much,
Tanner

Dear Clara and Aitana,
I’m delighted to share Mr Hymel’s feedback and some pictures of their family.
Patrick: “Everything is going very well. We enjoyed Chateau de la Treyne – the staff were wonderful and the setting beautiful. We have had two spectacular meals at Eugenie. John enjoyed last night’s meal despite the 4 hour length (9 courses!) – impressive that he was so engaged. He sampled everything including caviar. Despite eating so much we feel great this morning – a tribute to the quality. We are on our way to Pau and are having a great time.”
Thank you to your entire team for making this a special trip for them :rougir:
Pascale LeJeune

Marine M & Sarah
“Everything went well in Paris this morning for meet & Assist at CDG
for my client. I wanted to advise and thank ALL involved ! This is Mrs Riley’s text to me about 90minutes ago.
My Cindy Lou:
Everything went very well and the agent is very nice. He was very helpful and way, way superior to
London !”
Merci pour votre aide sur ce petit last minute, la dame était âgé et pas trop rassurée initialement. You’re amazing !

Message de la cliente
Marion,
I wanted to thank you for EVERYTHING you did to make our visit so special. The hotel was something that we will always remember as being superb! Johann was a fantastic and knowledgeable guide, the transportation company was top notch in every respect, our day on the water was incredible, and the cooking class was so much fun. All of your restaurant suggestions were perfect! We also enjoyed dinner at Angelina’s as well. All this to say, what a pleasure it was working with you and Jasmin to make our visit so enjoyable. I would recommend both of you to all of our friends!
Carol Roberts

Message de l’Agent
Dear Marion, Bonjour.
Mrs. Roberts sent a quick note on Sunday to me – she said it was the best trip she ever had.
She asked for your e-mail to thank you personally. I will send her that information along with the recipe.
Thank you SO much Marion. I loved working with you and your attention to details is tremendous.
You made it happen!!!!!
Big hug from Jasmin

Partenaires/Presta : Hotel Villa Gallici/Yoann da Costa/Class e-Driver/Bleu Evasion / La Villa des Chefs

Perrine, Wafa & Jorge,
I am writing about Itinerary F224038037 recently completed. I had several calls and texts with Jorge of your 24/7 care team. Without Jorge, our trip would have been much worse. I am grateful for the kind and excellent service that he provided to us. In addition to answering questions and suggesting the addition of the meet and greet for airport departure service (which our US travel agency, Ascendas, didn’t mention or offer), Jorge assisted when our return flight was cancelled. He quickly arranged and negotiated a room in the Hotel Madison where we had spent the last scheduled night of the trip which was fortunate as we overheard another traveler with a similar issue being denied a room because the hotel was full. During our trip Jorge checked on our experience in Normandy and again when we returned to Paris. Your agency is wonderful. Please extend my gratitude to Jorge for his help to visitors to your very special country.

Hello All!
I just wanted to thank you for taking such great care of the O’Hara family while they were in France last week! I’m looking forward to more successful trips in the future.
Best,
Pam

Hi Wafa,
Thanks for all of your help. Clients were happy with all hotels, drivers, and tours. I did the survey ​10/10
Thanks again!
Tricia McGarry

Dear Naîma,
I will contact you next week. We are still travelling.
I can tell you now that we are extremely happy and with lots of gratitude for your outstanding service.
Thank you!

I wanted to let you know that I just heard from the Ideker’s. They apologized that it took them this long to provide feedback but they absolutely loved their trip!! The Fauchon was their favorite hotel you put them at and the guide in the Loire valley was truly magnificent. They loved all of the guides as they were all very friendly and warm. The clients loved the smooth logistics, too. They met people who were traveling the same route and the other people had a very bad delay while our clients breezed right on from destination to destination. Thank you so much for making me look like a rock star. I appreciate that so much!!

I had a wonderful experience in August with my private meet & greet and my transfer from the airport to Gare de Lyon. Thank you! Please advise- I would love to use the service again- it was great!

Hi Celine. First, I have been meaning to write you and tell that the Black/Sandquists had a wonderful time in Paris/Normandy over the holidays. Ms. Sandquist also said they were happy that they had to rent the car (instead of taking the train) so they had time to stop in Rouen on the way back.

Aitana,
Rachel texted me when she got home and said they had an incredible trip! I know your team worked hard to meet all of the demands and I greatly appreciate all you did to help her along the way.
Thank you, thank you!!!
Milissa

Hi Selcen and Clara,
I just wanted to say thank you for all your help with our tour arrangements. Everything was perfect! All our guides were terrific, as well as our driver Tom who took us to Normandy. The guides were very knowledgeable and accommodating of our requests. They also made good recommendations for us. We had a great time. We got to experience the differences between some of the regions in France and learn about local foods and wines. I really was pleased with how smoothly everything went.
We arrived home yesterday with fond memories of our adventures.

Selcen Gautron & Sarah
We had a great tour today. Our guide Jean-Yves was terrific. The wine and charcuterie lunch was marvelous. We enjoyed the itinerary the guide had. What a day. And our guides in Bordeaux and Normandy were excellent. We are very happy.

Just wanted to let you know what a great trip we had. This was our seventh trip to Paris and we have stayed in many hotels going back to our first visit in 1969. All of the Harper hotels were 5 stars and all were so different. It would not be possible to rate one over the other. Our tour of Normandy with Eric was a never to be forgotten experience and the American cemetery was very moving…

Dear Marion and Wafa,
Hello! I hope you are both doing well and had a good weekend.
I wanted to personally thank you both again for all the work you did on my clients’ recent trip (The St Germain family). They had a wonderful time and it was a pleasure to work with both of you on it.
I thank you again and look forward to collaborating with you and Decouvertes on future opportunities.
Best regards,
Josh