I just wanted to thank you and your team for all your help with my group trip.
Testimonials
I had a last minute cancellation on a few tours for some clients of mine in Normandy and was scrambling to find alternatives because of the WW2 anniversary! After reaching out to a dozen or so suppliers and having no luck with availability, Decouvertes came to the rescue was able to get my clients all day private tours with all the inclusions they were wanting, and Gisela had secured everything for me within 24 hours! It was such a huge relief for both me and the clients.
Ralp, I had a call with Michael Lahey yesterday and he was so pleased. Below you will find his feedback. Thank you so much for such an amazing job. Everything worked so well and he really enjoyed the team you put together. I should let you know that I met with the General Manager from Le Meurice at Virtuoso Travel Week as well as the Sales Manager from Cheval Blanc and asked them to take care of the Laheys for their 30th Anniversary. So that combined with everything that you did meant the Lahey’s had a very special trip. This was their first time using a travel agent as they had always planned all their five star trips on their own. You and I ….we have converted new customers. Thanks so much!
THANKS FOR TRULY MAKING ME LOOK GREAT! THEY LOVED IT ALL. REGARDS, CONCETTA
Greetings Ralp! Thank you for the lovely job you did on the Srivastava Champagne Tour. I look forward to working with you again.
Hi Noemie, Just to let you know, they had a lovely trip! Feedback below: Marcus and I had a great time in France. The guides were very knowledgeable and we learned a lot. The first hotel in Reims was lovely, with attentive staff, the second one in Beaune was a little tired but ok. Thanks for all of your help. Best wishes,
Hi Noemie, I have just returned from a week out of the office, attending Virtuoso Travel Week in Las Vegas. After speaking with Mr and Mrs Drucker, they fully enjoyed their cooking class and experience in the south Of France. I thank you for your help in making the arrangements. Hope all is well with you and yours,
Good Evening Noemie, I think my clients beat me to it and sent you an email themselves about their trip. Thank you from the bottom of my heart for all your hard work in helping to make this such a special trip for them!!!! I greatly appreciate all you did, all your patience while I asked a million and one questions! I am ever in your debt!!! Truly, your care and dedication to help us as travel agents create unique and memorable experiences is truly a gift.
My Sincerest Appreciation, Karen
Her e-mail rec’d yesterday morning said that the “Normandy tour was WONDERFUL & outstanding”. So thank you for providing fine services to our clients.
Good Day Ralp, Thank you for your reply. I will be sure that they provide a working phone number prior the time of pick up, so yes, please pickup at the apartment.
This is the first time I have booked with Decourvertes, and I have to say, this has been a wonderful experience. I already sent a word up the chain of command how great you have been and I thank you!
Hola Gisela, El pasajero quedo encantado con el servicio, los guías y todo! Quiere felicitar especialmente al chofer que estuvo con ellos el día 15 de Septiembre en París.. dijo que muy atento y que los trato como príncipes. Solo tengo pendiente el pago de comisión que creo que se paga 2 semanas después de que el pasajero termino el viaje.... cuando tengas el comprobante me dices para pasarlo a contabilidad. Gracias por todo. Saludos, YAZMIN DUARTE
