Insurance and Sales Conditions

Please note that our quotes are merely informative as all services are SUBJECT TO AVAILABILITY. All fares and availabilities will therefore be confirmed on the day you confirm your client’s booking by sending us back the signed credit card authorization form.

 

TOTAL COST INCLUDES THE FOLLOWING:

The total price provided by Découvertes includes the services listed, a tailor-made itinerary, Decouvertes’ fees and taxes. We consider that our negotiated rates are confidential and therefore, as a general rule, Decouvertes does not provide a break-down of rates and services – thank you for your understanding.

 

VIP TREATMENT

• Personalized Itinerary,
• Co-ordination and Support, 
• 24 hours Assistance service throughout Travelers’ trip,

• Prepaid Voucher/s (upon request).

 

TRIP COST DOES NOT INCLUDE:

• Airfare not listed in the itinerary,
• All not specified services in the itinerary (Entrances fees when not mentioned, Meals when not mentioned, Transfers, Porterage, etc),
• Room Service
• Excess Baggage Charges
• Passport and Visa Fees
• Personal & Travel Insurance
• Gratuities
• Any Item specified as ‘Arranged on own’

 

ABOUT GUIDANCE

“GUIDE- DRIVERS” Vs “DRIVER-GUIDES”:
Our “Guide-drivers” chauffeur the clients/ travelers; our guides are also licensed (accredited) to lecture the travelers into museums and monuments. Our Guide-drivers all speak very good English (or the promised language).

 

CHAUFFEURS (Often called DRIVER-GUIDES) are NOT qualified to enter and guide clients into museums, as well as historical monuments and national sights. In the case Traveler use a Chauffeur, we recommend clients to be in addition escorted by a guide, properly licensed and insured. 

 

 

TERMS AND CONDITIONS

A 30% deposit is requested upon booking and full payment is requested 60 days prior to Travelers' arrival in France.

Payments are made in Euros and can be made by credit card, Euro checks or wire transfers. 
Découvertes accepts the following credit cards: American Express, Visa and Mastercard.

Please note that Découvertes does not charge any supplement for credit card payments.

 

FINAL DOCUMENTS
Final Documents, often called Passengers travel documents, is sent via email, 30 days prior to the travelers arrival in France.
The Passengers travel Documents includes all addresses and necessary contacts. It also includes General Prepaid Voucher, Individual Vouchers for hotels and special services when required.

 

CANCELLATION POLICY
Découvertes strongly recommends that travelers purchase trip cancellation/interruption insurances.

 

The following cancellation penalties apply for Individual Travelers (FIT) and not for group bookings:

·         From confirmation up to 60 days before arrival: 30% of total billing.

·         From 59 days up to 30 days before arrival: 75% of total billing.

·         From 30 days up to arrival, any cancelled service will be fully invoiced.

 

NB: Our suppliers may have stricter Cancellation Policies. In this case,  Decouvertes the stricter policies.

SELF DRIVE PROPOSALS   
For Self-Drive Itineraries, an upfront planning fee of 500 Euros may be requested.
This fee will be deducted from the total Package cost if the client decides to book the itinerary. In case the Self Drive is not booked, the said planning fee is kept by Decouvertes.

-    Please take note that all provided itineraries are the sole property of Decouvertes and should not be used without prior permission from the respective owner. Furthermore, these itineraries cannot be reproduced nor printed if the proposal is not booked with Decouvertes.

CHANGES ON INITIAL PROPOSALS
Our goal is always to make sure that our Travel Agent partners handle a perfect adjusted itinerary/ offer to the Travelers needs (Final clients). In this aim, we believe in the efficiency of a collaborative process. This leads us to immediately talk to all travel Agents after delivering a first version of the Quote. Therefore, issuing a Second Version, if not a Third Version is always a key success factor.

Therefore, the first 3 proposals are at no cost, nor booking commitment from the clients. Starting from the 4th version of the proposal, a corresponding re-planning fee will be applied to the Traveler - final client, depending on the length of the itinerary:

·         One to Three days Itinerary – 100 Euros

·         Four to seven days Itinerary – 250 Euros

·         Eight days or More – 500 Euros

This re-planning fee can only be deducted if the client commits to book the said proposal by providing us with the initial 30% deposit of the total package cost.

CHANGES ON CONFIRMED ITINERARIES
Any change after the final confirmation of any Itinerary (written booking confirmation and 30% deposit) often requires way more work that creating an offer from scratch. In this regard, your dedicated Travel Advisor reserves the right to charge a fee. A minimum fee of 50 Euros per requested change (per service) may be applied.
NB: We understand by changes, any of the followings: dates, experiences, services, location, etc… and Restaurant Reservations,

LATE BOOKINGS
As more and more clients wish to plan their vacations in a very short notice, which is something we really understand and as a very short notice request way more work than a regular framework plan for the advisor and also the support team, we are in the obligation to request a planning fee. This one varies depending on the duration of the clients stay. It goes from 300€ for a 1 to 2 days plan up to 1000€ if not more depending of your vacation projects. When we handle a planning fee from our clients, our suppliers are keener to make all special efforts to fulfill your requests. This planning fees increases tremendously our Team and suppliers efficiency.
Our expert Advisors are fully responsible for evaluating with you the level of the fee with the travel Agents. Our team starts working on your project only upon receipt of the agreed amount.
Upon confirmation of the booking, this amount is fully deductible from the global amount.

RESTAURANT RESERVATION AFTER BOOKING CONFIRMATION
Our Advisors are always very pleased to include restaurant suggestions in their proposals.
Up to 3 Restaurant reservations are included for free. All others are subject to a 35€uros charge per restaurant reservation and 35€ person for any Michelin star restaurant. This is valid during the quotation process. After confirmation of the booking / Itinerary a charge of 50€ is applied as mentioned in the above paragraph.

NB: for all fine tables and Michelin star restaurants the client credit card is always requested to guarantee the restaurant booking. Please be aware that Michelin star restaurants always charge the client credit card in case of No Show. This amount varies from one restaurant to the other.

REFUNDS
Within 30 days of receiving written notification of the cancellation the refund will be processed. The refund will be made in Euro or and sent to the traveler via the originally charged credit card or via wire transfer to the account of origin.

 

UNFORSEEN CIRCUMSTANCES
In any case trip costs do not include items not specified in the itinerary.
Découvertes makes every effort to adhere to this itinerary. On exceptional circumstances it may be necessary to make an adjustment to these arrangements. Should such adjustment be necessary, an equivalent substitute will be offered when and where possible.
If war or terrorist activities, civil unrest, closures of airports or seaports, industrial threats or any other event outside the control of Découvertes which cause either delays or extends the holiday or compels a change in the holiday arrangements, Découvertes cannot accept liability for any resulting loss, damage or expense. These conditions are governed by French law and both parties shall submit to the jurisdiction of French Courts at all times. 

 

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