Hi Bertrand, First and foremost I hope you and your family are doing well and everyone is healthy. I want to thank you for everything you’ve done for one of our ICs Gayle for her clients the Fabianskis. I know Perry had reached out to you and I just recently became aware of the situation. I just want you to know that I personally think Decouvertes went above and beyond. This client has become increasingly difficult to the point of cutting off communication. Unfortunately in these times as agents we are in the unique position of having to work for our client but at the same time Sympathize what our suppliers are going through, especially DMCs like yourself.  We are all in this together. Decouvertes has always been a great partner to us and I look forward continuing that partnership in the soon to be better days ahead. After catching up on all the emails on this I also want to say Noemie has handled everything amazingly. She’s a great asset to you. I wish I had become aware of this sooner but thank you again for everything. I hope to see you again soon and wish you the best navigating forward. We will all come out on the other side ready to do what we do best.

All the best,


Celine and Marie - I also want to let you know how thankful I am to have partners like you in this trying time – last week has been the hardest since I got into the travel business 5+ years ago. We can only hope that the fear from this virus subsides and that people continue to travel. It is a resilient business!

Hello Christophe, I want to thank you for the excellent service and attention to my transfer in Paris on February 20. You confirmation and itinerary was professional and clear. The driver was absolutely on time, courteous and the vehicle was very luxurious. As a woman travelling solo I felt very safe and cared for. Again, I thank you and your staff for organizing my first experience with Decouvertes. I will feel confident utilizing your services in the future.

Hi Celine. First, I have been meaning to write you and tell that the Black/Sandquists had a wonderful time in Paris/Normandy over the holidays. Ms. Sandquist also said they were happy that they had to rent the car (instead of taking the train) so they had time to stop in Rouen on the way back.

Decouvertes, helps again! I have a high-touch needing family/friends trip for summer 2020 to Paris and Inelsi at Decouvertes has once again helped me look amazing in my clients eye. We had some specific experiences that were needed and she hit it out of the park. My client gushes every time we talk about the dynamite experience that we have pulled together for them. THANK YOU INELSI and the Decouvertes team!!

FYI, Decouvertes have been so lovely and professional. Very impressed. Thank you!!!

I had a wonderful experience in August with my private meet & greet and my transfer from the airport to Gare de Lyon. Thank you! Please advise- I would love to use the service again- it was great!

Hi Gabriel, I received your phone message. My clients had a wonderful trip and Mrs Winters said that everything was perfect, so I assume the part that you arranged was perfect, too. She was very busy when she returned and I never heard details, so that is all I know at this time. Thank you for assisting with this at the last minute. I really appreciate all you did to make their trip special. Regards,

Ralp, I’ve just ran through the itinerary in greater depth with Linda before sending it to the client. Great job!  We love it and hope the client does too. You have understood the notes and the clients requests. Thank you. Always a pleasure to work with you. Best, Brendan


Bonjour Noémie, I hope you are doing well! I finally heard back from the Hornigs. They had a really great trip so thank you again for all of your help, they really enjoyed everything you did for them!