Jack Ezon/Ovation Vacations/Virtuoso/June 2016
Wow. That is pretty amazing.  I told Bertrand last month we need to start working together again but wow... I didn't expect this kind of gesture right out of the park.  We really should email everyone in the company a summary of your experience. 
Thank you so much Bertrand for being so great and working through this. I really appreciate it. You are a star and we need to support you a lot more.
Jack S. Ezon