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Hi Ralp,

I spoke with the Weissmans today.  Aside from the two issues with the transfers, the Weissmans were very happy with their overall experience.

The thing they highlighted the most was their guide, Jeremy.  They said the two days they spent with him were the highlight of their entire time in Paris and Burgundy.  The term Mr. Weissman used was that he was "off the charts" fantastic.   They explained that many of the wineries were closed, as they were visiting over the weekend, but there were a few places that opened just for them, and it was "magical".

They also enjoyed having the Meet and Greet upon arrival at CDG, so I know I will continue to offer that to my clients (and since I just made plans to visit Paris in April, I will probably contact you to arrange it for myself as well).
Thanks for your help on behalf of our mutual clients.  Please let Jeremy know the Weissmans thought he was awesome!

Warm regards,

Stacey Barone

Good afternoon,

This is Merilee and Keith Hobbs.  We recently went to Europe and experienced Europe with you all from Aug 17-Aug 27 and had a lovely time.  Our ref number is listed above for our trip.  We had a lovely driver guide his name was Jean Noel.  He was amazing.

We have a small token of appreciation that we would love to mail to him.  Is it possible for you to give us his mailing address so that we may send something to him.  It is a book.

Thank you so very much for your assistance in this,


Merilee Hobbs

Estimada Celine,

Muchas gracias por todo tu apoyo con la organizacion del viaje de los señores Ayerbe, estuvieron muy contentos. 

Ana Mercedes Soto


Good Afternoon Maude,

I would like to take this opportunity to let you know one of my very top clients just returned from France.  He raved about the wonderful guides and service he received from Decouvertes …  I had the pleasure of working with Andre’ Bakkalian. He was always pleasant and on top of everything.  This is the first time I used your company and you can be sure when I handle France again, it will be with your company and working with Andre’…

Thank you,

Joan Wojdyla


All worked out great! Beautiful day and a great captain!


Ramon Mendez 

Oh yes I will my angel in France!

They are having such a great time, It’s just magical when trips work well.

I am so impressed with you and the Staff at Decouvertes.

I will never use anyone else in France your team is exceptional, responsive and easy to work with . We all have the same goal – making and retaining new clients.

By the way, I am not attending Virtuoso week this summer. I would have loved to meet you in person.

I asked my boss, Jeannette Young, Operations Manager for Leisure Division to make a point of trying to find you.

It has been a wonderful experience.

Merci beaucoup!

Maria Saenz

Hi Ralp,

Just wanted you to know the Bond Family had a wonderful time in Paris.

The hotel was perfect and their guide “Christian” was outstanding … please pass on the Bond’s thanks for a great job.

Thanks for your planning.


Adrian was the best guide we’ve EVER had! So worth it! He was like a history prof. Thank you so much...

Hello Joachim,

I hope you had a wonderful weekend. 

Thank you again for all the last minute help on getting the Yacht’s, especially the one on Friday.  I couldn’t believe it when I received an email at 3 pm my time (10p for you) and they wanted a Yacht for the next day. 

I knew you could take care of it if it was possible.



Hi Sandra


Everything turned out perfectly today with the tour for the Sullivan families. Kids really enjoyed making the soap and they loved the lunch.

Thanks so much for making me the real hero!!