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Tami’s email was a full expression of how both Claudia and myself felt about how professionally our arrangements were handled by all concerned. I wanted to just add that the one day trip that Claudia and I made to the beaches of Normandy (while the kids knocked themselves out at Euro Disney) was an emotional highlight.  Our guide, Alain, was phenomenal.  We had visited France, both Paris and the French Riviera, three times before but had never made it to the coast of Normandy. I personally had always wanted to pay my respects to the soldiers of my father’s generation, including two of my uncles who had had joined the American armed forces and served both at home and abroad in Europe during the second World War.  There really are no words to express how meaningful it was for me to have walked and stood upon the hallowed grounds upon which so many Allied soldiers had fought and died there. It was fitting that the day we chose was overcast and somewhat windy with the unrealized threat of rain lurking behind the clouds, similar to the weather in the early morning of the June 6, 1944 D-Day invasion. Alain was not only a dutiful guide and teacher but, most appropriately for me, a man who clearly held in his heart a humbleness and deep respect for that which we could only imagine had taken place where we stood 78 years before.

Thank you all, once again, for your efforts on our behalf.

I wanted to let you know that I just heard from the Ideker's. They apologized that it took them this long to provide feedback but they absolutely loved their trip!!  The Fauchon was their favorite hotel you put them at and the guide in the Loire valley
was truly magnificent.  They loved all of the guides as they were all very friendly and warm. The clients loved the smooth logistics, too. They met people who were traveling the same route and the other people had a very bad delay while our clients breezed right on from destination to destination.

Thank you so much for making me look like a rock star.  I appreciate that so much!!

I can tell you that your company is one of the best when I think of France. I have been pleased with the work and services provided for a few of my clients and hope this relationship continues as things begin to improve. I know France is still not open, but when the time comes, I'd love to hear about the safety protocols, as I find with my clients, this is key despite being vaccinated.

Bertrand’s webinars are unique and inspirational. He shares so much of his knowledge, appreciation, and passion about France. He can truly lift up your spirits, immerse his audience into the culture, culinary, arts and history of France, and offer special access that can be arranged to elevate the clients travel experience. It is absolutely lovely!!!

Hi Bertrand, First and foremost I hope you and your family are doing well and everyone is healthy. I want to thank you for everything you’ve done for one of our ICs Gayle for her clients the Fabianskis. I know Perry had reached out to you and I just recently became aware of the situation. I just want you to know that I personally think Decouvertes went above and beyond. This client has become increasingly difficult to the point of cutting off communication. Unfortunately in these times as agents we are in the unique position of having to work for our client but at the same time Sympathize what our suppliers are going through, especially DMCs like yourself.  We are all in this together. Decouvertes has always been a great partner to us and I look forward continuing that partnership in the soon to be better days ahead. After catching up on all the emails on this I also want to say Noemie has handled everything amazingly. She’s a great asset to you. I wish I had become aware of this sooner but thank you again for everything. I hope to see you again soon and wish you the best navigating forward. We will all come out on the other side ready to do what we do best.

All the best,


Celine and Marie - I also want to let you know how thankful I am to have partners like you in this trying time – last week has been the hardest since I got into the travel business 5+ years ago. We can only hope that the fear from this virus subsides and that people continue to travel. It is a resilient business!

Hello Christophe, I want to thank you for the excellent service and attention to my transfer in Paris on February 20. You confirmation and itinerary was professional and clear. The driver was absolutely on time, courteous and the vehicle was very luxurious. As a woman travelling solo I felt very safe and cared for. Again, I thank you and your staff for organizing my first experience with Decouvertes. I will feel confident utilizing your services in the future.

Hi Celine. First, I have been meaning to write you and tell that the Black/Sandquists had a wonderful time in Paris/Normandy over the holidays. Ms. Sandquist also said they were happy that they had to rent the car (instead of taking the train) so they had time to stop in Rouen on the way back.

Decouvertes, helps again! I have a high-touch needing family/friends trip for summer 2020 to Paris and Inelsi at Decouvertes has once again helped me look amazing in my clients eye. We had some specific experiences that were needed and she hit it out of the park. My client gushes every time we talk about the dynamite experience that we have pulled together for them. THANK YOU INELSI and the Decouvertes team!!

FYI, Decouvertes have been so lovely and professional. Very impressed. Thank you!!!