Dear Isabel, the webinar was very good as it ended up being a one-on-one with Bertrand. He explained everything (albeit quickly due to time allotted) and answered all my questions.
I wish every training could be like that!
Corkie van Zak
 

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Didier was excellent - very professional extremely patient and attentive. He always did what he requested and gave us all the information we needed.

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I have loved working with Didier and Lydie on your staff with not only this file but others as well. Outstanding!!!!
Client loved their St Emilion area hotel.
Thank you! Amy
 

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Our trip went very well. I think Moustier Ste Marie is a fabulous destination, and our lodging at Restanques, although modest was very charming.
One of our guides, Robert, who took us from Nice, via Antibes and Cannes to Moustier was very good.
Another guide, Alicia, who took us from Moustier to St Paul de Vence and back to Nice, was wonderful. I would recommend her to anybody and is one of the best guides I have ever had.
Your recommendation for the Mira Mar for lunch in Cannes was excellent.
Carlos Dalence

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Didier replied to my very last minute request for my client’s last minute decision to arrange a shore excursion for Sunday. All was very smooth.
Apparently the cruise ship couldn’t dock in St. Tropez as planned, and my client called the number of the driver provided, and they changed the pick up at the last minute, had to rearrange the plans spontaneously, and still provided the clients with a nice shore excursion.

 

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Hi sweetie,
My client emailed me and said that there will be someone to check him out and help with the move. Such great news AND he’s happy!
Please let your director know how much I appreciate all of your work there!!!! You’re a “keeper” as we say in the U.S.!
Best, Susie
 

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Dear Cecile,  Again you have put my mind at ease with the professionalism and thoroughness given. Not all On Sites are a wonderful as you. You are exceeding my expectations…
Melissa
 

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Bridget gave us a wonderful day!!! She is a true treasure of a guide!!!

Lisa - Host on board the Seabourn Legend

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Dear Lydie, Just had to let you know how HAPPY Travis is with his apartment!! Enjoy his email: “Susie- I just wanted to drop you a quick note to say that the apartment c'est magnifique! The location could not possibly be improved on--there is a bakery two floors below me, so I get to wake up to the smell of fresh bread, there is a flower market across the street, a gelato shop two doors down, and one of the best little cafes in the city two doors in the other direction. Supermarket is half a block away, five minute walk to the Pont Neuf. What more could one ask for?

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Dear Andre,
I want to first thank you for helping to rebook Mr. Sommers and Mr. Martin on their France holiday. I spoke with Mr. Sommers this week and he really enjoyed the service Decouvertes provided as well as the professional guides that they had, especially the guide in Normandy. This was a very emotional trip for him and everything ran smoothly and very well. We did it!! Merci beaucoup!!
With Best Regards,
Paula

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